Photo: VK
No. 44337 · Imbi · RM50–100
Wizards at Tribeca Customer Service
Fusion
Imbi
It had been over two years since my last visit to Wizards at Tribeca, but I found myself there again for lunch. The grilled unagi rice bowl (RM36) had been getting a lot of recommendations, so Jen decided to give it a try. While she appreciated the crispy, grilled unagi and its flavour, she found it a bit too thin, which took away from the overall bite and texture she was expecting.
As for me, I opted for the braised beef ragout (RM40), which was served with gnochetti. For those unfamiliar, gnochetti are small, shell-like pasta that somewhat resemble sago worms in appearance. They’re smaller than gnocchi and hold sauce well due to their shape, but visually, I couldn’t help but draw that comparison.
One nice touch is that Wizards offers a free slice of cake to those celebrating a birthday. So, if it’s your special day, don’t hesitate to let them know.
Lasting impression
What left a very lasting impression was how they responded to a mistake in the bill. I discovered several days after I had been there that I had accidentally been billed for 2 glasses of wine instead of the one which I had. Contacting them at the WhatsApp link below, I was connected to the Sajib - the operations manager. Explaining the situation to him, he quickly apologised for the mistake and within minutes had refunded the monies to me. That was one of the best experiences I had gone through in terms of a refund. Definitely a winning customer service moment.
Hours, Price, Address
- Hours
-
Monday to Thursday10:00 am to 06:00 pmFriday to Sunday10:00 am to 10:00 pm - Price
- RM50–100
- Dietary
- Pork-free
- Address
- 215, Jln Imbi, Imbi, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
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